Privacy Policy

KEEPING YOUR DATA SAFE

This privacy policy sets out how Bills Minibus And Coach Hire Ltd uses and protects any information that you give Bills Minibus And Coach Hire when you use this website. 

HOW WE USE YOUR INFORMATION

We only collect, use and hold information that we need to be able to provide you with the service are requesting.

You don’t have to give us any of this personal information, but if you don’t then you may not be able to access our products and services.  It would also be extremely difficult for us to be able to provide you with an optimal level of customer service.

The guide below details what information we collect and how we use it.

  • Your name and contact details
  • Your payment and financial information
  • Your Communications history with us
  • Customer History
  • Information about how you use our website and app
  • Your responses to promotions, competitions and surveys

SHARING YOUR INFORMATION

We do not and never will sell your personal data to a third party for the simple reason that it’s yours not ours.

There are instances where we do need to share your data to be able to provide you with the services you you are requesting  or required by law these include but not limited to

  • Companies which provide our payment service
  • Our software vendors for our booking systems
  • Professional service companies – i.e. Hotels
  • Our IT and web hosting providers
  • Social Media, where you directly tag us or link to our products or services.

We only work with companies who take the same amount of care with customers as we do

KEEPING YOUR INFORMATION

We will only hold on to your personal information for as long as it is needed to provide you with the service you are requesting or to meet legal or regulatory data retention requirements. We perform regular reviews of all data we hold and assess whether it stills needs to be kept. If there is no valid reason to keep it then we delete or destroy it.

MARKETING MESSAGES

We tailor our marketing, so we hopefully only send you things we feel may be of interest to you, this is done by our mailing systems. You can opt out of receiving mail at any time by letting us know your full name , postcode, and telephone number.

HOW TO STOP RECEIVING MESSAGES FROM US

Once you do this we will update your profile to ensure that you don’t receive further marketing messages.  It may take up to 28 days for all our systems to be updated.  Following receipt of your request, and so apologise for any marketing message you may receive in the interim period.

ONLINE ADVERTS FOR BILLS MINIBUS AND COACH HIRE LTD

We use cookies to ensure that we give you the best experience on our website.  If you continue to use this site we will assume that you are happy with it. Like many other companies we engage in on-line advertising, this is to keep you updated on all the exciting things going on in our business, including our uk holidays and day trips, and to help you easily find the services you are interested in.  We do this using a range of digital marketing exchanges and online advertising techniques and services like web beacons, and ad tags and cookies.  If you wish to stop seeing these adverts or reduce the number you see you’ll need to configure your personal settings on the platform you are using.

CHANGES TO THIS POLICY

This policy will be updated from time to time to reflect both the latest data protection laws and how we use and process your data.

You have a number of rights with regards to your personal information under the General Data Protection Regulations (GDPR) these are;

  • The right to be informed how your personal information is being used that is why we have put this document together.
  • The right to access the personal information we hold about you.
  • The right to rectify any information we hold about you be erased, or place restrictions on how we process it.
  • The right to request the information we hold about you be erased, or place restrictions on how we process it.
  • The right to request that we provide the information we hold about you in a format that can be easily transferred to you or another service provider – data portability
  • The right to complain to your data protection regulator in the uk this is the information comissioner’s office

CONTACTING US ABOUT THIS NOTICE

If you have any questions or feedback about this notice, wish to exercise your rights os set out above please contact us I writing at info@billscoachhire.co.uk or the Data Protection Officer Bills Coach Hire Ltd, 1 Hollin Lane Stacey Bushes Milton Keynes MK12 6HT.

THIS POLICY WAS LAST UPDATED ON 22/05/2018